Our goal is 100% customer satisfaction. Returns are accepted within 30 days from the shipped date.To obtain return authorization information, please contact customer service at 845-726- 3598 orinfo@starriderequestrian.comPlease have the following information ready when requesting a return:Order Date / Order Number / Item #If a product is defective, it may be exchanged for a new product, which will beshipped to you at no additional charge.If you have further questions please contact us.