Frequently Asked Questions
Shipping
How long does it take for my order to ship?
Standard shipping for orders in the contiguous US takes 2-4 business days, excluding holidays.
At this time we do not ship internationally.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
Do you ship internationally?
Unfortunately we are not shipping internationally at this time.
What are shipping restrictions for my order?
We currently only use USPS for delivery, but can ship UPS if requested.
What forms of payment do you accept?
We accept a variety of payment methods to make your checkout as seamless as possible, including:
- PayPal
- Visa
- MasterCard
- Discover
- American Express
If you need help or have questions about payments, feel free to contact us.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
How secure is this store?
We use Shopify Payments for all transactions. Shopify Payments is built with industry-leading security measures to protect your data and transactions:
-
PCI DSS Level 1 Certified
Shopify Payments meets the highest standard for payment security, ensuring all cardholder data is handled safely. -
SSL/TLS Encryption
All checkout pages are secured with 256-bit SSL encryption, so your payment details are encrypted in transit. -
Tokenization
Credit card numbers are never stored in plain text—Shopify replaces them with secure tokens to minimize risk. -
Built-In Fraud Analysis
Every order is automatically screened for suspicious activity, helping to catch unauthorized transactions before they reach you. -
3D Secure Support
When available, Shopify Payments leverages 3D Secure (e.g., Verified by Visa, MasterCard SecureCode) for an extra layer of authentication.
If you have any further questions about payment security, feel free to reach out—we’re always here to help!
Returns & Exchanges
What is your return policy?
Our goal is 100% customer satisfaction. Returns are accepted within 30 days from the shipped date.
To obtain return authorization information, please contact customer service at 845-726- 3598 or
info@starriderequestrian.com
Please have the following information ready when requesting a return:
Order Date / Order Number / Item #
If a product is defective, it may be exchanged for a new product, which will be
shipped to you at no additional charge.
If you have further questions please contact us.
Returns or exchanges should be mailed to:
Starrider Equestrian
PO Box 457
Westtown, NY 10998
Our Products
Our product line, the majority of which are infused with the therapeutic benefits of red, infrared, and blue light, demonstrates our dedication to the welfare of animals. Our products are made to be safe, side-effect-free answers to the health and lameness issues that animals encounter in the modern environment, with a focus on quick, efficient rehabilitation. We want to use the power of light to show the way to better animal health through our cutting-edge technology and Educational programs.