Shipping
Shipping
How long does it take for my order to ship?
Standard shipping for orders in the contiguous US takes 2–4 business days, excluding holidays. At this time, we do not ship internationally.
What shipping method do you use?
Standard orders within the United States are shipped via USPS First Class or Priority Mail.
Do you ship internationally?
Unfortunately, we are not shipping internationally at this time.
Are there any shipping restrictions for my order?
We primarily use USPS for delivery, but we can accommodate UPS shipping upon request.
Payments
What forms of payment do you accept?
We accept the following payment methods:
- PayPal
- Visa
- MasterCard
- Discover
- American Express
Do I need a PayPal account to purchase from this store?
No, a PayPal account is not required. However, if you have an existing PayPal account, you are welcome to use it.
How secure is this store?
Our store uses PayPal for secure payments. PayPal automatically encrypts your confidential information during transmission using Secure Sockets Layer (SSL) protocol with a 128-bit encryption key (the highest level commercially available).
Returns & Exchanges
What is your return policy?
Our goal is 100% customer satisfaction. Returns are accepted within 30 days from the original shipping date.
To request a return authorization, please contact customer service at:
- Phone: 845-726-3598
- Email: info@starriderequestrian.com
When requesting a return, please have the following information ready:
- Order Date
- Order Number
- Item Number
If your product is defective, we will exchange it for a new one at no additional cost.
For additional questions, please contact us directly.
Please mail returns or exchanges to:
Starrider Equestrian
PO Box 457
Westtown, NY 10998
Our Products
Our product line, the majority of which are infused with the therapeutic benefits of red, infrared, and blue light, demonstrates our dedication to the welfare of animals. Our products are made to be safe, side-effect-free answers to the health and lameness issues that animals encounter in the modern environment, with a focus on quick, efficient rehabilitation. We want to use the power of light to show the way to better animal health through our cutting-edge technology and Educational programs.